Online Room Reservation Terms & Conditions

"Room" means the whole accommodation per room type.
Rates offered are strictly for internet booking only.
Rates quoted are nett, inclusive of 8 % SST.
Rates are based on the current government taxation policy. In the event of any changes, The Hotel reserves the right to amend the room rates accordingly to reflect the new tax rate gazette by the Malaysian Government.
Rates quoted are for each room type only, with a maximum occupancy of two adults and two children per room types.
Official check in time is 2.00 pm on the day of arrival and check out time is 12.00 noon on the day of departure. Extension of late check out is subject to room availability. Late check out fees are applicable after 2.00 pm.
Extra bed rates quoted exclude the buffet continental breakfast.
While The Hotel will try to ensure that the information provided in the web site is correct and accurate, it is however not responsible for any unintentional mistakes or errors made in it.
The internet reservation will be considered null and void if the information provided by the guest is incorrect. The Hotel reserves the right not to accept the reservation in any event that the reservation made is deemed fraudulent in nature.
All rates are accorded at the discretion of The Hotel and are subject to change without advance notice.
There will be NO REFUNDS for all internet bookings and reservations.
You will hereby acknowledge and agree that your personal data has been given to us for the purposes of securing room bookings, and providing you with of the said booking, accounting and billing, checking credit or other payment cards, credit card payments, administrative and legal purposes (if any), statistical analysis and helping us in any future dealings with you. For these purposes, by entering into these accommodation reservations with us, you authorize us to retain and use your personal data within our own offices, authorized agents, government agencies, third party associates and other hoteliers.
You are solely responsible for obtaining all your valid travel and health documents to and from Malaysia. The Hotel will not be responsible in any way if you are unable to come to stay with us as a result of non compliance of your travel arrangements with the relevant immigration or health authorities.
All Malaysian citizens are required to produce their identity cards (IC) or valid passports upon check in. All foreigners (non-Malaysian citizens) must produce their valid international passports upon check in.
Foreigner (non-Malaysian) need to pay TTX RM10 per room per night upon check in.
Reservation and Date Change Policy
- A non refundable administrative fee of sixty ringgit (RM 60.00) per reservation will be imposed for any changes in the reservation bookings.
- All Reservation changes are subject to room availability.
- Reservation changes are not allowed within 48 hours of check in date.
- All reservation changes are only valid within 30 days of the original reservation date. Any changes beyond the 30 days expiry date are deemed to be cancelled.
Management reserves the right to cancel or change the conditions related to the acceptance of reservations, as well as the prices published on the website without prior notice.
Credit Card Authorization Request (3rd Party Credit Card Use) - "3rd Party Credit Card Use" shall mean Name on the Credit Card used to purchase the room stay defers from the GUEST check-in Name. You are solely responsible for adhering to the Hotel guidelines with regards to the usage of another party's credit card other than your own. You are held solely responsible and accountable for any disputes that arises from the use of another party's credit card. The Hotel reserves the right to request from you a copy or copies of any personal documentation(s) required at any time to fulfill reservations made using another party's credit card. For more information kindly contact reservation@premierh.com.my.